Career & Opportunity

Sr Monitoring Engineer- For a Manufacturing firm
 

• Setting up Alerting in Datadog and monitoring the environment; PagerDuty knowledge desirable

• Preferred and desirable knowledge of with KONG or AWS API

• 1-3 years is essential in similar line and willing to work 24x7

• Confident candidates may forward their CV to hr@shiftahead.tech. Early joiners preferred.

 

Sr Routing Specialist
Candidates need to work on our clients projects. 

• Must be willing to work in 24*7 rotational shift. Most likely 5pm-2am / 6pm-3am IST

• Candidate must have ability to work in the Team. 

• Communication must be good & problem solving skills. 

• Good knowledge of Telecom Network Architecture (A2P) / Network   Solutions & preferably SMS/2P messaging business support 

• Basic knowledge on GSM / CDMA technologies 

• VoIP, Networking basics - Routing Protocols etc. 

• Good understanding of SIP/IP protocols, knowledge of Unix / Sql is a plus.

• Should have good written & oral communication skills.

​

Shift Ahead is looking for a talented versatile SQL developer who will be responsible for designing,
maintaining, upgrading, rearchitecting and monitoring databases and replication procedures,
ensuring stability, reliability, and performance. You will work with developers to create and optimize
SQL statements as necessary and establish best practices. You will help solve all database usage
issues and bring forth ideas and advice to ensure 24/7 uptime. You will be instrumental in
supporting the BI team in creating complex Queries, Views and Stored Procedures to support rapid
Tableau development.

Experience: 6-8 yrs into SQL development, SSIS, data warehousing, ETL, data mapping, system
installation and configuration, upgrading, query optimization and tuning, backup/restore, data
import/export, troubleshooting, testing, data load automation, schema development, stored
procedures, views, etc. Flexible, enthusiastic and project-oriented team player with strong analysis,
design, development, testing, and implementation experience. Solid communication and leadership
skills required to develop creative solutions for challenging needs.

Main Role - Building, optimizing, and debugging views and queries.

Technologies: MS SQL Server, Azure, SSIS, Replication - Experience with Qlik Replicate is a plus.

Cloud: Azure

Skills: SSIS, Replication - Experience with Qlik Replicate is a plus.

Immediate Joining Will Be Required. Willingness to work US Hours (630pm IST onwards)

​

Procurement Specialist

 As a Procurement Specialist, your primary responsibility is to establish and manage
the procurement function for IT-related goods and services within the organization. In
this role, you will be instrumental in the continued build of the in-house procurement
function, develop and maintain an efficient and cost-effective procurement strategy
for IT related purchases, ensuring seamless collaboration with stakeholders and
compliance with company policies, procedures and regulations.

Job Description:

 Continue ongoing development and implementation of the procurement strategy for
IT-related purchases, including hardware, software, licenses, and professional
services, as part of establishing the in-house procurement function.
 Collaborate with internal stakeholders, such as IT teams, finance departments, and
end-users, to understand their requirements and provide procurement guidance and
support.
 Assist with conducting market research to identify potential vendors, assess their
capabilities, and build a network of reliable suppliers for IT-related purchases.
 Ensure vendors contracts and service level agreements (SLAs) are met regarding
terms, pricing, and warranties, while ensuring compliance with relevant regulations
and company policies.
 Establish and maintain robust procurement processes and workflows, including
purchase requisition approval, documentation management, and coordination with
accounts payable for invoice processing and payment.
 Develop and maintain accurate procurement records, including contracts, pricing
agreements, supplier information, and performance metrics.
 Stay updated on industry trends, market conditions, and technological advancements
to inform procurement decisions, identify potential cost-saving opportunities, and
ensure compliance with relevant industry or regulatory standards.
 Continuously improve the procurement function, including process enhancements,
policy development, and the implementation of procurement best practices.
 Primary resource for invoice review for submission to AP and CC reconciliation for
IT purchases on monthly deadlines.

Qualifications:

 Proven experience in technical procurement with experience in establishing and
growing a procurement function.
 Strong knowledge with IT hardware and software products, licensing models, and
service-level agreements.
 Strong knowledge of procurement principles, practices, and regulations.
 Strong English speaking for communication (written and verbal) is a must
 Effective communication and interpersonal skills to collaborate with internal
stakeholders across multiple locations and communicate with vendors.
 Strong attention to detail, ability to prioritize tasks and problem solving in a fast-
paced environment.
 Knowledge of relevant legal and compliance requirements, such as data privacy and
intellectual property rights.

 Experience with Atlassian products (Jira ticketing, Jira Assets, Confluence) is a plus.

.
Hands on with
Core Java, OOPS, Data structure, Design Patterns, Multithreading, PL - SQL,
Microservices, Kafka, Collection, MySQL, Unit Test Cases Framework (Junit), Garbage
Collections, Rest, SOAP.

Preferred Skills
Finite State Machine, Linux, Docker, Kubernetes, CI/CD, JMeter, Banking / Financial
Domain, TDE (Test Driven Environment), Security Algorithm, Security Practices, J2EE,
Spring Boot, Protobuff, ISO 8583, Open API, Swagger.

Application Support Engineers
JOB DUTIES

• Diagnose, troubleshoot, and resolve business applications and systems performance, connectivity and related problems.

• Provide escalated technical analysis to clients to include general troubleshooting, logging, analysis, and various system settings.

• Document processes and procedures as required to assist customers, and to assist team members including knowledgebase articles, asset management, Standard Operating Procedures (SOP), and change management.

• Provide remote support for clients and other staff.

• Assist in routing tickets and prioritize requests for technical assistance.

• Manage and review related tickets in all support queues.

• Document work, notes, and time in a professional services automation (PSA) ticketing system.

• Assist other departments with technical assistance and information as needed.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Computer Science related field or five (5) years of hands on working experience.

• Four to six (4-6) years of experience working in service delivery for clients with demanding Service Level Agreements (SLAs).

• Minimum of four (4) years of experience implementing, managing, and supporting enterprise level physical and virtual infrastructure hardware.

• Supported new and existing equipment, hardware, and software upgrades.

• Interacted with third party vendors, contractors and providers to assist customers with service outages.

• Experience working in a team-oriented, collaborative environment.

• Experience supporting multiple clients in a Managed Service Provider (MSP) environment is a plus.

 

 

JOB DESCRIPTION

JOB TITLE: Network & Voice Support Engineer
DEPARTMENT: Support Center
REPORTS TO: Technical Operations Manager
US FLSA STATUS: Exempt
PH FLSA STATUS: Non-Exempt
SUPERVISORY RESPONSIBILITY: NA

POSITION SUMMARY

Monitor, manage, and support client LAN/WAN-related network services as well as telecommunications
infrastructure and its related software, such as call management systems, VoIP, video conferencing,
voice mail, and other telephony and network applications. Recommend appropriate technologies,
processes, or analysis and aid in the areas of network and voice. Third escalation point within
department for related issues.

JOB DUTIES
 Design, specify, and develop project scopes for data and voice network configurations and
equipment upgrades.
 Analyze project proposals based on strategic technology plans to include identification of
potential problem areas and recommendation of optimum approaches for project.
 Provide technical support for projects, including scoping, engineering, and management as
needed.
 Diagnose, troubleshoot, and resolve data and voice network performance, connectivity and
related problems.
 Provide escalated technical analysis to clients to include general troubleshooting, logging,
analysis, and various system settings.
 Document processes and procedures as required to assist customers, and to assist team
members including knowledgebase articles, asset management, Standard Operating Procedures
(SOP), and change management.
 Provide remote support for clients and other staff.
 Provide onsite support as needed.
 Assist in routing tickets and prioritize requests for technical assistance.
 Manage and review related tickets in all support queues.
 Document work, notes, and time in a professional services automation (PSA) ticketing system.
 Assist other departments with technical assistance and information as needed.
 Contribute to the career development of junior staff through mentoring and training.
 Provide support on holidays and afterhours as needed.
 Participate in an afterhours call rotation for network and voice related support. The call rotation
period is seven (7) days and frequency is based on current staff numbers.
 Other duties as the supervisor deems necessary.
 Nothing in this job description restricts management's right to assign or reassign duties and
responsibilities to this job at any time.

EQUIPMENT USED

 Typical desktop support equipment: computer, testing equipment, software diagnostics.

WORKING CONDITIONS
 For remote support, typical office environment. For onsite support, may deal with various other
office conditions depending on the facility.
 Employee must abide by same safety practices for every facility visiting. Includes, but not limited
to hearing protection, eye protection, and other safety clothing.
EDUCATION AND EXPERIENCE REQUIREMENTS
 Bachelor’s degree in Computer Science related field or five (5) years of hands on working
experience.
 Four to six (4-6) years of experience working in service delivery for clients with demanding
Service Level Agreements (SLAs).
 Minimum of four (4) years of experience implementing, managing, and supporting enterprise
level IP and VoIP networks.
 Designed and deployed LANs, WANs, and wireless networks including routers, switches,
firewalls, PBX's and other related hardware.
 Implemented and supported firewalls, site-to-site and remote-access VPNs, as well as hosted
and on-premise VoIP systems.
 Supported new and existing equipment, hardware, and software upgrades.
 Interacted with third party vendors, contractors and providers to assist customers with service
outages.
 Experience working in a team-oriented, collaborative environment.
 Experience supporting multiple clients in a Managed Service Provider (MSP) environment is a
plus.

KEY COMPETENCIES
 Highly self-motivated and directed, with keen attention to detail.
 Able to work in a team-oriented, collaborative environment.
 Strong interpersonal, written, and oral communication skills.
 Able to conduct research into issues and products as required.
 Analytical and problem-solving abilities.
 Able to effectively prioritize tasks in a high-pressure environment.
 Strong customer service orientation.

LICENSES, CERTIFICATIONS, KNOWLEDGE REQUIREMENTS
 ITIL Foundation Certification preferred.
 Cisco Certified Network Professional (CCNP) Routing and Switching, equivalent certification with
other vendors such as Palo Alto, SonicWall, or Fortinet, or comparable work experience.
 Cisco Certified Network Professional (CCNP) Collaboration, equivalent certification with other
vendors such as Mitel, ShoreTel, or Hosted VoIP, or comparable work experience.
 Technical knowledge of current network hardware and protocols.
 Must pass annual Health Insurance Portability and Accountability Act (HIPAA) compliance
certification.
 Ability to pass Criminal Justice Information Services (CJIS) certification preferred.

 Employee must comply with the Occupational safety and health seminar provided by the
company.

 

Sr Tableau + Business Central Analyst

 

Seeking a highly skilled and experienced Business Central and Tableau Professional to join our team. The successful candidate will be responsible for developing and implementing business intelligence solutions using Microsoft Dynamics 365 Business Central and Tableau. This role requires expertise in both platforms and the ability to translate business requirements into actionable insights

​

• Bachelor's degree in Computer Science, Information Systems, or a related field

• 8-10+ years of experience in developing and implementing Business Central and Tableau solutions

• Strong knowledge of Microsoft Dynamics 365 Business Central and Tableau

Network Engineers

Monitor, manage, and support client LAN/WAN-related network services as well as telecommunications infrastructure and its related software, such as call management systems, VoIP, video conferencing, voice mail, and other telephony and network applications. Recommend appropriate technologies, processes, or analysis and aid in the areas of network and voice. Third escalation point within department for related issues.

• Diagnose, troubleshoot, and resolve data and voice network performance, connectivity and related problems.

• Provide escalated technical analysis to clients to include general troubleshooting, logging, analysis, and various system settings.

• Document processes and procedures as required to assist customers, and to assist team members including knowledgebase articles, asset management, Standard Operating Procedures (SOP), and change management.

• Provide remote support for clients and other staff.

• Manage and review related tickets in all support queues.

• Document work, notes, and time in a professional services automation (PSA) ticketing system.

• Assist other departments with technical assistance and information as needed.

• Contribute to the career development of junior staff through mentoring and training.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Computer Science related field or five (5) years of hands on working experience.

• Four to six (4-6) years of experience working in service delivery for clients with demanding Service Level Agreements (SLAs).

• Minimum of four (4) years of experience implementing, managing, and supporting enterprise level IP and VoIP networks.

• Designed and deployed LANs, WANs, and wireless networks including routers, switches, firewalls, PBX's and other related hardware.

• Implemented and supported firewalls, site-to-site and remote-access VPNs, as well as hosted and on-premise VoIP systems.

• Supported new and existing equipment, hardware, and software upgrades.

• Interacted with third party vendors, contractors and providers to assist customers with service outages.

• Experience working in a team-oriented, collaborative environment.

• Experience supporting multiple clients in a Managed Service Provider (MSP) environment is a plus.

KEY COMPETENCIES

• Highly self-motivated and directed, with keen attention to detail.

• Able to work in a team-oriented, collaborative environment.

• Strong interpersonal, written, and oral communication skills.

• Able to conduct research into issues and products as required.

• Analytical and problem-solving abilities.

• Able to effectively prioritize tasks in a high-pressure environment.

• Strong customer service orientation.

LICENSES, CERTIFICATIONS, KNOWLEDGE REQUIREMENTS

• ITIL Foundation Certification preferred.

• Cisco Certified Network Professional (CCNP) Routing and Switching, equivalent certification with other vendors such as Palo Alto, SonicWall, or Fortinet, or comparable work experience.

• Cisco Certified Network Professional (CCNP) Collaboration, equivalent certification with other vendors such as Mitel, ShoreTel, or Hosted VoIP, or comparable work experience.

• Technical knowledge of current network hardware and protocols.

• Must pass annual Health Insurance Portability and Accountability Act (HIPAA) compliance certification.

• Ability to pass Criminal Justice Information Services (CJIS) certification preferred.

• Employee must comply with the Occupational safety and health seminar provided by the company.