We Manage Your Team as our Own and give you 40-50% operational savings

A dedicated Helpdesk | NOC | Customer | Logistics | Tech Support Team that assists our customers remotely to deliver 24 x 7 round the clock seamless services, managing their network or business seamlessly. With Tier 1 to Tier 3 levels of support depending on customer needs. Apart from savings, our access to expertise and our operational maturity for such incident management puts us one step ahead to ensure our customer’s brand is retained.
 
We take care of NOC, Customer/Technical Carrier as well as for ITAC Or Commercial, We Build Your Team
 

• Network Remote Monitoring 24 x 7

• Customer Responsiveness – Log calls, email & Ticket Creation

• Creating & Handling Tickets – Troubleshooting, Traces understanding, Vendor Referrals, Follow ups, etc.

• Remote Network Monitoring /Remote Network Monitoring (RMM)

• Phone Handling – All responsible ticketing queues – TNCI, SMS, NOC.

• Reviewing tickets / alarms / emails on every 8-hour shift as per SLA

• Working on all proactive checks, reports, stat monitoring etc.

• Escalation through L2/L3 handling; Indepth Troubleshoot to resolve

• Make Teams cross functionally competent
   

Proactive Activity for Improve Resolve

Regular meetings to update handled cases and sharing knowledge cross functionally
Monitoring and identifying the flaws/gaps to overcome hurdles on issues
Improve on Knowledge blog and reward for the best handled resolve cases by Team
Interface with client so as to evolve process-oriented amendments to build efficiency

Create and build into system for visibility –

Weekly & monthly reports outlining services delivered to help us communicate value to customers.
Use best practices for alert configuration, notification rules, policy modules, and more

 
We Deliver to Perform, Not to Impress!! For More Info Email to info@shiftahead.tech